IT Administrator
  Duluth   Full time

Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.

Main Responsibilities:

• The delivery of high quality IT support services to the NAM HQ office, other Kapsch offices and all remote employees via established processes
• Willingness to be on-site during site conferences and provide support as-needed
• Install, configure and upgrade operating systems and software, using standard business and administrative models. Maintaining, enhancing, repairing, installing and restoring operations on end user desktop and office systems
• Troubleshoot problems including hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required.
• Assist on special projects as required.
• Maintain change control and understanding of change management procedures
• Managing and troubleshooting all customer VPN related issues
• Identify, isolate and resolve problems related to intranet/internet.

Required Skills:

• Thorough understanding of the following LAN infrastructure protocols: TCP/IP, DHCP, ARP, DNS, VPN’s
• Competency with Active Directory environment/troubleshooting.
• Knowledge of Android and iOS devices (Microsoft Intune MDM)
• Strong proficiency of Microsoft O365 suite including Teams and SharePoint and Knowledge of Microsoft Azure, Defender, Exchange Online, OneDrive
• Familiar with Wide Area Network configurations and concepts
• Thorough knowledge of VLANS, trunking, and sub-netting
• Thorough knowledge of Ethernet cabling and switching
• Understand and be able to configure, image and troubleshoot and test Windows 10 and 11 standard laptop and desktop setups
• College or specialized post-secondary education in the area of personal computer hardware maintenance and repair is required to fulfil the responsibilities of this position
• Three years or more of IT work experience which includes troubleshooting and supporting moderate to complex LAN/WAN systems
• CompTIA A+ and Network+, Microsoft Azure Fundamentals certifications preferred

What’s in it for you?

• Part of a group working to solve complex problems that improve daily the lives of people around the world
• Opportunity to work in an international, cutting edge technology company in a high-growth industry
• Career growth and stability
• Full benefits package including paid time off, 401(k) and a no-cost medical insurance option for employee and eligible dependents