Topics, trends and challenges
- Banks and other financial service providers under special public attention.
- Strict regulations from legislatures as well as national and European financial supervisory authorities.
- Regulatory requirements and stricter financing approval criteria reduce the potential customer base.
- Transparency and compliance are mandatory, flexibility and productivity are essential.
- Offline banking versus online banking.
- Fewer branches, fewer staff and increased expectations for service and consultation.
- Technology companies are offering their own payment solutions.
- New forms of financing appearing, such as crowdsourcing.
- Cost pressures: Margins are decreasing, processes are being optimized.
