Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable and efficient for everybody. We design, build and operate traffic management systems including connected vehicles technology and mobility demand management as well as tolling services for cities, roads, tunnels and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data and cloud services to enable the digitalization of mobility.
Your responsibilities:
Provides 2nd level Application/System end-to-end support experience for the customer for proprietary applications, as well as COTS components
Troubleshoots and identifies resolution for complex issues within defined SLAs using available workarounds or permanent fixes
Initiates and drives problem management activities
Deployment of software releases to production and pre-production environments
Creates and maintains system and service documentation, including knowledge sharing
Generates application performance reports using availability and performance management toolset
Fosters interaction and collaboration with customers, internal teams (i.e. L1, L3), development and 3rd parties
Contributes to project specific task with/without technical lead function
Continuous system improvement, both quality and efficiency wise in the areas of application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing
Your profile:
Higher education with IT background (University degree is an asset)
Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions)
Experienced with state-of the art system environments of common vendors, including infrastructure services, virtualization, PaaS / SaaS and the related monitoring and orchestration platforms
Experienced with the transition of legacy environments into PaaS / SaaS oriented architectures
ITIL v3/v4 or similar IT certification is required
Creative Team player with good communication skills, analytical thinking and outcome focused personality
Business fluent in English (both written and oral)
Our Offer:
We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement
A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes
Space for creating innovative solutions and ideas within a professional team practicing Agile methodologies
Grow together with our company and pursue internal career paths and goals (career mobility initiatives)
Social benefits of a modern company, e.g. Home office, mobile devices, flexible working hours, operating restaurants, meal discount, bridge day regulation etc.
Possibility to participate in regular trainings (technical and personal development)
A market compliant gross salary of 45 000 p.a. based on a full-time employment, which can be adapted according to your qualifications and your job experience
Location: Vienna
Start date: as soon as possible, full time position
Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.
Your contact person for this position is: Sylwia Kolp. T: +43 50 811 1902